The updated GET HELP IN NY INC. Privacy Notice goes into effect on January 1st, 2024.

 

GET HELP IN NY INC. and its worldwide affiliates and subsidiaries (collectively “NY BENEFITS”, “us”, “we”, “our”) are committed to protecting your privacy while providing you with a positive experience on our website and in using our products and services.

 

This Privacy Notice (“Notice”) explains our privacy practices and provides information on how and why we collect, use and share your personal information through our interaction with you in relation to our products and services, when you visit our websites, and associated sub-domains ("Website"), when you use our desktop, IP desk phone, mobile applications, our integrated business apps or our lab solutions ("Apps") or when you use our cloud communications and collaboration solutions ("Services"). The Notice also describes choices that may be available to you regarding use, access, deletion and correction of your personal information.

Additional information on our personal information practices may be provided in supplemental terms and conditions, supplemental privacy statements, or notices provided prior to or at the time of data collection.

We recommend that you read this Notice in full to ensure you are fully informed.

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HOW WE COLLECT YOUR PERSONAL INFORMATION

• We collect your personal information when you actively provide it to us through your interactions with us. 

• We may automatically collect personal information from you as you use our Apps and Services, or visit our Websites as a user or a participant, including recording communications, when enabled.

• We may receive personal information about you from a business or commercial partner or another user of our Apps and Services.

• We may infer or derive personal information based on other information we collect, such as with Service features that provide conversational intelligence.

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WHAT PERSONAL INFORMATION WE COLLECT 

Personal Information you actively provide to us or we collect from third parties, business partners, other users, and service providers

 

Your Contact Information/Identifiers: 

• Name, username, email address, phone number, identity documents, IP address, and any other identifiers a user provides when accessing or using the Service.

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Personal information we collect through your interactions with GET HELP IN NY INC., our Websites, Apps and Services as a user or a participant

 

Recordings: 

• A user hosting a phone or video conferencing meeting may choose to record the session, and if so, the host is responsible for obtaining any required consent from you. GET HELP IN NY INC. helps hosts obtain consent from other users by providing visual and audio cues to alert users of a recording.

• As with all user content, recordings may contain personal data and may be stored with GET HELP IN NY INC. at the request of the meeting host. A meeting host may choose to store a recording of a meeting on the host’s local storage device, not with GET HELP IN NY INC.. When a host chooses to do that, GET HELP IN NY INC. does not have any control over the recording. Transcripts, which may also contain personal data, are treated the same way as recordings.

• GET HELP IN NY INC. may access or use the recording or transcripts stored with us as requested by the host or customer (such as providing technical support), to improve our Services, or as otherwise permitted by our agreement with the customer.

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SMS messages: 

• Content of blocked SMS messages that violate our spam rules.

 

Your communications with us:

• Surveys, calls (including recordings), emails and messages, etc.

 

Other information:

• Any personal information that a user or guest voluntarily provides about an individual through their use of the Services, including synchronizing contact information, or through integrations with other applications.

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HOW WE USE YOUR PERSONAL INFORMATION

We use your personal information for the following purposes: Communicate with you; Verify your identity to prevent fraud in compliance with applicable law; Create your account; Provide you with GET HELP IN NY INC. Services including respond to your requests for support; Develop and improve the GET HELP IN NY INC. Services; Manage your order and our customer relationship; Market and advertise our Services; Perform surveys; Provide internal training and ensure quality assurance; Improve and optimize your interactions with our teams; Connect you to and optimize your experience using our Website, Apps, and Services; Provide customers dashboards and reports; Conduct fraud and threat analysis and, detect and prevent spam or unlawful or abusive activity or other violations; Monitor performance of our data centers and networks; Conduct analytics to improve GET HELP IN NY INC. Website, App and Service performance; Personalize your experience with our Websites, Apps and Services; Comply with applicable law including those regulating call detail records; and Perform billing for our Services

We may use artificial intelligence, machine learning, or other similar technology to provide, maintain, support, and improve our Services.

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HOW WE RESPECT YOUR PRIVACY RIGHTS

We provide you with the opportunity to access, review, modify, and delete your personal information that we process.

Your Additional Privacy Rights as a Resident of Certain U.S. states

The rights described in this section apply only if you are a resident of a state within the United States that has an applicable and effective privacy law providing for the below rights. 

• Data portability: You can ask for a downloadable copy of your personal information in a machine-readable format. You can also request that we transmit the data to someone else where it’s technically possible.

• Knowledge and access: You may have the right to know more about personal information that we have collected and disclosed in the preceding 12 months. You may be able to access, receive details on collection, the purpose of processing, and any sharing that may have occurred.

• Deletion: You have the right to request GET HELP IN NY INC. to delete the personal information we have collected about you under certain circumstances.

• Non-discrimination for the exercise of your privacy rights: You have the right to not receive discriminatory treatment by GET HELP IN NY INC. for the exercise of your privacy rights. 

• Rectification: If you believe that any personal information we are holding about you is incorrect or incomplete, you can request that we change, correct, or supplement the data. You can also correct some of this information directly by logging into your account, if you are a customer. Please contact us as soon as possible if you notice any inaccuracy or incompleteness.

• No Automated Decision Making: We do not undertake any decision making about you based solely on automated processing, including profiling; however, certain features of our Services could be used by our customers for decision-making purposes.

We will not share your personal information with third parties for the third parties.

We will verify your request using your name and email. Depending on the nature of your request, we may need additional information to verify your identity. You may authorize an agent to make a request on your behalf to exercise your privacy rights under applicable California privacy laws.

If you are a Colorado resident, you may have the right to appeal GET HELP IN NY INC. denial of an individual rights request.

To exercise your rights or to allow your authorized agent to exercise your rights, please submit a direct request at office@nycbenefits.org.

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UNSUBSCRIBE FROM OUR MAILING LIST

You can manage your communication preferences through the following methods:

• Following the instructions included in each promotional email from us to unsubscribe from that particular mailing

• Sending us an email at office@nycbenefits.org.

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HOW WE KEEP YOUR PERSONAL INFORMATION SECURED

Keeping your information secure is important to us. We have taken appropriate steps designed to reduce the risk that your personal information may be subject to loss, misuse, unauthorized access, disclosure, alteration or destruction.

 

HOW LONG WE RETAIN YOUR PERSONAL INFORMATION

We will retain your personal information for no longer than is necessary to fulfill the purposes for which the information was originally collected unless a longer retention period is required or permitted by law, for legal, tax or regulatory reasons, or other legitimate and lawful business purposes.

Where we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it.

 

CONTACT US

If you have any questions, comments or concerns about this Notice, please email our data protection officer at office@nycbenefits.org. Or, you can write to us at:

GET HELP IN NY INC.

2818 Ocean Ave, Suite #9,

Brooklyn, NY 11235

USA